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Tailored Cleaning Solutions for You
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
All payments must be made on the day of service unless otherwise agreed. For commercial clients, payment terms will be discussed during consultation and outlined in your service agreement.
Need an invoice or receipt? Just ask — we’re happy to provide one.
Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule your booking, please give us at least 24 hours’ notice to avoid a cancellation fee.
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Cancellations made less than 24 hours before the appointment may be subject to a 50% charge.
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No-shows or last-minute cancellations (within 2 hours) may be charged the full service amount.
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For commercial clients, cancellation terms will be discussed during consultation and stated in your service agreement.
We’re always happy to reschedule where possible — just get in touch!
Satisfaction Guarantee
Your satisfaction is our priority. If for any reason you're not 100% happy with your clean, let us know within 24 hours and we’ll return to put things right — at no extra cost.
We take pride in delivering a high standard of service and want you to feel confident every time you book with Custom Maid.